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How to Contact Amazon About an Empty Package

an empty package

Shopping on Amazon can be a convenient and hassle-free experience, but what do you do if you receive an empty package or missing items?

If you find yourself in this situation, it’s essential to know how to contact Amazon about an open box and resolve the issue quickly.

In this article, we’ll guide you through the steps you need to take to get Amazon customer service about an empty package and provide tips for ensuring a successful resolution.

Contact Amazon About Empty Package

Contact Amazon

If you received an empty package from Amazon, contacting customer service as soon as possible is essential to report the issue and request a solution. Here are the steps to contact Amazon about an empty package:

  1. Log in to your Amazon account on the Amazon website.
  2. Go to the “Help & Customer Service” section.
  3. Select “Contact Us” at the bottom of the page.
  4. Select the order that contained the empty package and choose the reason for your contact (e.g., “Where’s my stuff?”)
  5. Choose the method of contact that works best for you, such as phone or chat.
  6. Explain the situation to the customer service representative and provide relevant information, such as the order number and tracking information.

Amazon customer service representatives are trained to handle these situations and will work with you to resolve the issue. For example, they may offer a refund or replacement of the missing item or work with you to investigate the matter and take appropriate action.

It’s essential to act quickly and contact Amazon to report an empty package as soon as possible, as it may make it more challenging to resolve the issue. By following these steps and working with Amazon customer service, you can get the support you need to address the problem and get back to enjoying your purchases from Amazon.

Tracking Info Says It Was Delivered

Tracking Info Says It Was Delivered

If the tracking information for your Amazon order says that it was delivered, but you have not received the package, there are a few things you can do:

  1. Check the delivery address: Make sure that the delivery address on your Amazon account is correct and matches the address where you expect the package to be delivered. Packages may be delivered to a neighbor or a different location by mistake.
  2. Contact the carrier: If the tracking information indicates that the package was delivered by a page, such as UPS or USPS, contact the airline to confirm the delivery details and ask for assistance locating the package. In addition, they can provide additional information about the delivery, such as the delivery time and location.
  3. Contact Amazon customer service: If you cannot locate your package, contact Amazon customer service to report the issue and request assistance. They can provide additional information about the delivery or offer a refund or replacement for the missing item.

In any case, acting quickly and reporting the issue to Amazon as soon as possible is essential. Amazon customer service is available 24/7 and can be reached through the “Contact Us” page on the Amazon website. They will work with you to investigate the issue and find a solution.

What Info To Provide Amazon Customer Service With

Tracking information

When contacting Amazon customer service about an issue with your order, it’s essential to provide them with as much information as possible so they can assist you efficiently. Here are some of the key pieces of information you should have ready when you contact Amazon customer service:

  1. Order number: Provide the order number for the item you are inquiring about. This information can be found in the order confirmation email or your Amazon account order history.
  2. Tracking information: If the item has been shipped and you are inquiring about its whereabouts, provide the tracking number for the shipment, which can be found in your Amazon account or on the carrier’s website.
  3. Item details: Provide the name and description of the item you are inquiring about, as well as any relevant information such as the size, color, or quantity.
  4. Issue details: Explain the issue you are experiencing, including any error messages or error codes you may have received.
  5. Contact information: Provide your name, email address, and phone number so Amazon customer service can follow up with you about the issue.

By providing this information to Amazon customer service, they can work with you to resolve the issue quickly and efficiently.



In conclusion, if you have received a tracking notification that your Amazon package has been delivered but have yet to receive the package, it’s essential to take action quickly.

First, check the delivery address, contact the carrier, and, if necessary, contact Amazon customer service to report the issue and request assistance.

When contacting Amazon customer service, have your order number, tracking information, item details, and a clear explanation of the issue ready.

By providing this information, you can help Amazon customer service resolve the issue and find a solution quickly.



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